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Case study · DemandScience

Koza: Dignity in care

End-to-end mobile design for [Koza Technologies](https://kozatechnologies.com/), a Boston home-care platform built around Dignity by Design: two mirrored journeys for families who Get Care and caregivers who Give Care.

Role
Lead Product Designer
Company
DemandScience
Year
2024

Context

Home care breaks down when matching fails: shifts go unfilled, aides churn, and families lose trust before the first visit. [Koza](https://kozatechnologies.com/) set out to fix that matching problem with care that feels personal, safe, and dignified on both sides of the relationship.

The brief

A Boston-based client gave me full ownership of design, look and feel, and flow for the mobile product. The experience had to earn trust fast for families under stress, and stay sharp and actionable for caregivers running shifts in the field.

My role

I owned the visual system, information architecture, and both product flows end to end: brand splash, onboarding, matching, booking, shift acceptance, navigation, and messaging. Design, look and feel, and flow were mine to define. The work maps cleanly to Koza’s later product language: Match, Review, Schedule, Track.

Two sides of care

  • Get Care: families sign in, describe who needs help, get matched to caregivers, review profiles, and book with confidence
  • Give Care: caregivers onboard, see earnings and upcoming work, accept shift requests, navigate to clients, and stay in sync via messages

Get Care

Scroll to pan the journey. The first screen starts centered; each step moves through the middle while neighbors stay faded.

Koza Get Care brand splashBrand: Give Care / Get Care
Koza Get Care sign inSign In: Phone / Social
Koza searching for caregiversSearching for Caregivers
Koza Get Care homeHome: Care Offerings
Koza caregiver profileCaregiver Profile
Koza booking select dateBooking: Select Date
Koza booking request sentBooking: Request Sent

Give Care

Same center-focus pattern for the caregiver side: dashboard starts in the middle, then shifts, navigation, accept, and messages. The operational half of Dignity in care.

Koza caregiver dashboardCaregiver Home: Dashboard
Koza caregiver shiftsShifts: Upcoming & Previous
Koza navigate to clientLocation: Navigate
Koza accept shift requestAccept Shift Request
Koza caregiver messagesMessages

Where Koza is today

Since this 2024 mobile work, Koza has evolved into an AI-powered matching platform for home care agencies, still anchored on trust, compatibility, and coordinators who can Match, Review, Schedule, and Track without fighting their tools. See [kozatechnologies.com](https://kozatechnologies.com/).